Reference

How usaklup Handles Your Personal Information

This Privacy Policy explains exactly what data usaklup collects when you open an account, make a deposit via DANA, OVO, or GoPay, or reach our support team — and how we keep that information secure.

Account data stays encryptedDANA, OVO, GoPay transaction records protectedYou can request data access anytimeNo third-party sale of your detailsIndonesia-eligible regions only
usaklup How usaklup Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review the data we hold on your account, request a correction, or ask us to delete specific records, reach out through any of the channels below. Our team handles privacy requests separately from general account help — flag your message as a data request so it routes to the right person without delay. Response times depend on the complexity of the request and applicable local requirements.

Live Chat Support Start a chat session from the account dashboard. Mark your message as a privacy or data request so it reaches the right team quickly.
Email Privacy Request Send your full account email and a clear description of what you need to our support address. We confirm receipt and follow up in writing.
Account Help Centre The Help Centre has a dedicated privacy section where you can submit a structured data access or deletion form directly from your logged-in account.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We use SSL encryption across every page and connection, so data moving between your browser or mobile device and our servers is not readable in transit. Account passwords are hashed — we cannot see the plain-text version. Below are the four core practices that shape how your data is managed on this platform.

Cookie and Session Data

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly. You can clear cookies from your browser settings at any time without losing your account.

Account Security Controls

Login attempts trigger OTP verification sent to your registered contact. After several failed attempts, access is temporarily locked and you are prompted to verify your wallet identity before re-entry.

Data Retention Period

Active account data is kept while your account remains open. If you request account closure, records required by applicable legal obligations are retained for the period those obligations specify, then deleted.

Requesting Changes or Deletion

Submit a written request via live chat or email. We verify your identity against the account holder details before making any change, so your data cannot be altered by an unauthorised third party.

Common Questions About Your Privacy on usaklup

These are the questions we hear most often about how data is collected, stored, and used. If something here does not cover your situation, use the contact paths in the support section above to send us a specific request.

We collect your registration details — name, email, and the wallet ID linked to your DANA, OVO, or GoPay account. Device and IP data is also logged for security screening during each session.

We do not sell or rent your data. We may share the minimum necessary details with payment processors like DANA, OVO, or GoPay to complete transactions, and with legal authorities if required by applicable local law.

Submit a data access request through live chat or our support email. After verifying your identity against your account details, we send you a summary of the information stored on your profile.

Yes. Request account closure and specify that you want your personal data removed. Records subject to legal retention obligations will be kept only for the required period, then deleted permanently.

We store only the reference identifiers from DANA, OVO, and GoPay transactions — not your PIN or full wallet credentials. All connections are SSL-encrypted and account login is protected by OTP verification.

This policy applies to all accounts where our service is accessible. Availability depends on local law and eligible regions. Players in Yogyakarta and across Indonesia are covered where access is permitted.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.