Reference

What Our Legal Terms Mean for Your Account

These legal terms set out how usaklup operates your account, handles your data, and manages access for eligible regions where local law permits.

Jurisdiction-dependent accessAccount data handled directlyDANA, OVO, GoPay wallet terms applyContact us to request changesAvailable where local law permits
usaklup What Our Legal Terms Mean for Your Account
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Rights

Account security and data handling are the backbone of how we operate. Here is exactly what we do and what you can ask us to do on your behalf.

Data Access Requests

You can request a copy of the personal data we hold on your account. Submit the request through email with your account ID. We will respond in writing within a reasonable period.

Cookie Controls

Session cookies are active while you navigate the platform. You can adjust cookie preferences through your browser settings at any time without affecting your account login or wallet connection.

Account Closure and Data Retention

When you close your account, we retain transaction records — including DANA, OVO and GoPay transfer logs — for the period required under our internal retention schedule, after which they are deleted.

Who to Contact for Changes

To correct inaccurate account information or update your registered wallet details, contact support via live chat or email. Do not send wallet PINs or passwords through any support channel.

LEGAL CONTACT PATHS

How to Reach Us on Legal and Policy Matters

For anything related to your rights under these terms — data access requests, account queries or policy clarifications — reach out through the channels below. We aim to respond within the timeframe stated on each channel. Players in Yogyakarta and across Indonesia can use any of these paths; response language is English.

Team online

Live Chat

Start a live chat session from any page on the site. Use this for account-specific legal queries, including wallet verification disputes involving DANA or OVO.

Email Support

Send your data access or policy question by email. Include your registered account ID so we can locate your records and respond to the correct account holder.

Help Centre

Our Help Centre covers account terms, cookie settings and e-wallet policy conditions in detail. Check there first for answers about GoPay transaction records or session data.

Common Questions About Our Legal Terms

These are the questions we get most often about how our legal terms apply to your account and your data. Each answer reflects how the platform actually operates — not a general template.

Access depends on local law and the eligible region you are in. You are responsible for confirming that using our platform is lawful where you are located before opening an account.

We collect the data needed to create your account, verify your identity, and process wallet transactions via DANA, OVO, or GoPay. We do not collect data beyond what the account operation requires.

Email our support team with your registered account ID and a clear data access request. We will confirm receipt and respond with your records within a reasonable timeframe.

Transaction records linked to your e-wallet are kept for the period defined in our internal retention policy. After that period, records are deleted in line with our data handling terms.

Closing your account stops future data collection. Existing records — including wallet transfer logs for DANA, OVO and GoPay — are held for the required retention period, then removed from our systems.

Any update to our legal terms is posted on this page. Continuing to use your account after a posted change means you accept the updated terms. If you disagree, close your account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.